If you received a phone call this week from a member service representative at CU Community Credit Union stating that your debit or credit card has been compromised, we have issued a block on those cards due to an increasing occurrance of fraud. We have ordered new cards for the few members affected, and you will receive new cards in the mail in a few days. If you have any questions or concerns, please contact us at 417.865.3912, or send us a note through the Online Banking message board.
A compromised card call does not mean that any fraudulent activity occurred on your account. By notifiying you, CU Community is taking every precaution to ensure that your account data is handled with the highest level of safety and security. A compromised card means that information (e.g., card number) may have been obtained by an unauthorized source. These breaches can occur at locations that accept or process card transactions (such as merchant terminals, transaction processors or phishing). If CU Community receives a report that your card information is compromised, we take every step to ensure the security of your card, which often includes reissuing cards with a different number.