There's been a lot of talk about "compromised cards" and identity theft across the country. Keeping tabs of what transacations are occurring on your credit card and debit cards is one of your first lines of defense. Heres what you need to know:
What is a compromised card?
A compromised card means that information (for example card number, name, and expiration date) may have been obtained by an unauthorized source. A compromised card is a card that is at risk of being used fraudulently. Cards may be compromised due to computer theft, unauthorized network intrusion, or any type of suspicious activity.
How does CU Community react to compromise notifications?
CU Community Credit Union takes every compromise seriously and reissues new cards for affected members. Members will receive written notification if their card data has been compromised. The notification will provide detailed information on obtaining a replacement card.
Does this mean I have fraud on my account?
Not necessarily. A compromised card letter does not mean any fraudulent activity occurred on your account. Take the opportunity to review your monthly statement(s). Remember to review your daily transactions using Online Banking or our Mobile App.
What do I need to do if I discover fraud on my account?
If your card has not been blocked already, call the credit union immediately at (417) 865-3912.
How long will it take to receive my replacement card?
Most cards are received within seven to 10 days of the date of order. The new PIN is delivered one to two days after that.
What happens if I do not receive my card by this time?
Please contact us at (417) 865-3912 so that we may look into the order for you.
What do I do when I receive my new ATM or Debit Card?
Cut up the old compromised card and activate the new card.