Member Assistance Center Representative – Springfield
To assist members and potential members with their telephone, video, email, and chat requests; explains services, responds to problems, and directs phone calls to the appropriate area.
To assist members and potential members with their telephone, video, email, and chat requests; explains services, responds to problems, and directs phone calls to the appropriate area.
To assist members with all consumer products and services to meet their financial needs. To ensure current and potential members receive fast, courteous, and accurate service. To direct the operations of the assigned facilities under the guidance of the Regional VP of Member Services ensuring the branch meets organizational, financial, operational, service, and growth plans.
Coordinates and performs the post-closing functions of the mortgage loan process to include, but not limited to, review of the signed closing document package, funding and disbursal of loan proceeds, boarding of the mortgage loan to operating and servicing systems, and facilitating delivery of secondary market transactions to the appropriate investor.
To assist members with their financial transactions, involving paying and receiving cash and other negotiable instruments.
Assists members with their financial transactions, involving paying and receiving cash and other negotiable instruments.