mortgage servicing specialist
jefferson city & springfield

Mortgage Servicing Specialist Role

Provide servicing for all aspects of mortgage lending including ACH requests, payoff requests, processing mortgage payoffs (including wire payoffs), insurance claims, updating homeowners insurance, paying taxes and insurance, verification of partial mortgage releases of property. Assist with quality control pre-close and postclose reviews. Specialized areas will include: Insurance, Taxes, and FICS (Financial Industry Computer Systems).

Work Environment

Position is eligible to work remotely during business hours per approval from supervisor.

Essential Functions and Responsibilities
  • Process all mortgage servicing requests including payments, payoffs, insurance claims, insurance
  • updates, payment of taxes and insurance, and deed of release
  • Assist members with all servicing related questions, both in person and by responding to phone
  • call and voicemail requests.
  • Assist with annual payment of taxes and insurance on all escrowed mortgage loans.
  • Complete and submit daily reports.
  • Maintain thorough knowledge of all products, services and procedures
  • Perform other job-related duties as assigned.
Knowledge and Skills

One year to three years of similar or related experience.

(1) Associate’s degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor’s degree (e.g. information technology certifications in lieu of a degree).

Work involves extensive personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Must have good communication skills and a proactive approach to problem solving.

How to Apply

Please send your resume, availability, and desired position to careers@multiplicu.com, or mail to Multipli Credit Union, Attn: Human Resources, 3124 W. Edgewood, Jefferson City, MO 65109.

Contact careers@multiplicu.com for more information.