branch manager
springfield

Branch Manager Role

To assist members with all consumer products and services to meet their financial needs. To ensure current and potential members receive fast, courteous, and accurate service. To direct the operations of the assigned facilities under the guidance of the Regional VP of Member Services ensuring the branch meets organizational, financial, operational, service, and growth plans.

Work Environment

No hazardous or significantly unpleasant conditions (such as in a typical office). Position is not eligible to work remotely.

Essential Functions and Responsibilities
  • Takes member loan applications and underwrites according to loan policy and procedure. Follow up with member applications and inquiries. Process the approved loans and set up date to close the loan and make disbursements
  • Opens new accounts, CDs, IRAs and other credit union products. Explains services to current and potential members to generate additional business and to promote positive public relations. Analyzes potential opportunities to promote additional products and financial services.
  • Hires, reviews, schedules, trains, and monitors the work of branch personnel: conducts performance reviews; allocates resources to meet operational needs within the department; reviews and approves, denies, or modifies department recommendations from subordinates.
  • Monitors branch operating results relative to established objectives and ensure branch is in compliance with established Credit Union policies and procedures. Take appropriate steps to correct unsatisfactory conditions. Maintains communications with main office and attends scheduled management meetings.
  • Represents the branch as appropriate in its relationships with members, sponsor organizations(s), suppliers, other financial institutions and similar groups.
  • Perform other job related duties as assigned.
Performance Metrics
  • Maintain a cohesive, highly trained, motivated staff sufficient to meet daily branch demands.
  • Provide informed, professional and accurate service and support to all members and associates.
  • Maintain or exceed annual budgeted branch operating and growth plan while maintaining or improving the financial stability of the branch.
  • Develop and maintain business partner relationships with the community and area schools by calling on potential SEG’s and coordinating branch participation in community activities.
  • Effectively evaluate the efficiency of the branch and develop specific recommendations for improvements to personnel, facilities, products, pricing, policies, and processes.
  • Meet or exceed the established branch goals each month and ensure direct reports achieve their individual goals.
  • Promote a sales culture within the branch by example. Coach and develop employees to identify cross sales opportunities.
  • Ensure recovery of all critical branch functions for business contingency within recovery times set by business constraints or disaster recovery plan.
  • Note observations of employee performance. Complete performance reviews within the prescribed timeframe.
Knowledge and Skills

Three years to five years of similar or related experience.

A high school education or GED.

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Must have good communication skills. 10-key calculator, and keyboard skills.

How to Apply

Please send your resume, availability, and desired position to careers@multiplicu.com, or mail to Multipli Credit Union, Attn: Human Resources, 3124 W. Edgewood, Jefferson City, MO 65109.

Contact careers@multiplicu.com for more information.