member services officer
jefferson city

Member Services Officer Role

To assist members with their loan requests, providing clerical and administrative support needed to process and close member loans.

Work Environment

No hazardous or significantly unpleasant conditions (such as in a typical office). Position is not eligible to work remotely.

Essential Functions and Responsibilities
  • Takes member loan applications and underwrites according to loan policy and procedure. Follow up with member applications and inquiries. Process the approved loans and set up date to close the loan and make disbursements. Cross-sells other services.
  • Identifies and develops cross sell opportunities within credit union membership.
  • Reviews online applications
  • Files loan documents with the appropriate agencies.
  • Answers member phone calls.
  • Identifies and takes action to improve the group’s operating methods and procedures.
  • Performs other job related duties as assigned.
Knowledge and Skills

Three years to five years of similar or related experience.

A high school education or GED.

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Must have good communication skills.
Ten key calculator, typewriter and keyboard skills

How to Apply

Please send your resume, availability, and desired position to careers@multiplicu.com, or mail to Multipli Credit Union, Attn: Human Resources, 3124 W. Edgewood, Jefferson City, MO 65109. Applications must be in text or PDF format, or they will be automatically rejected.

Contact careers@multiplicu.com for more information.