Responsible for the daily oversight of mortgage operations, developing procedures, and the development of systems to expedite the delivery of mortgage loans through processing, underwriting and closing, to the sale of mortgage loans to secondary markets. Recommend procedures and policies to management, as needed, to ensure member service objectives are being achieved and to ensure the credit union’s smooth and orderly operation.
Oversee the construction and draw process for all residential construction loans currently in progress.
To be responsible for the daily operational duties of the Payments department staff abiding by relevant policies and procedures put forth in place by the Credit Union. To advise and decision Payments related issues that arise day to day.
To manage, maintain and improve IT related systems and processes in use by credit union personnel and credit union members.
To assist members with their loan requests, providing clerical and administrative support needed to process and close member loans.
Assists members with their consumer lending needs, analyzing loan requests and making credit decisions based
on lending policy.
To assist members with their financial transactions, involving paying and receiving cash and other negotiable instruments.
The Member Protection Specialist is responsible for detecting, investigating and preventing fraudulent activities
within members’ accounts. They are responsible for handling disputes, fraud claims and monitoring for fraud prevention and trends.
